Refund Policy

This page explains how refund requests are handled for SpecialIPTV subscriptions.

Try the service before you pay

SpecialIPTV offers a 24-hour free trial, requested through WhatsApp. Testing the service on your own devices and internet connection during the trial is the most reliable way to confirm it works for you before paying.

A subscription is only activated after you have chosen a plan and payment has been confirmed, so nothing is charged automatically.

When a refund can be requested

A customer may request a refund only if the subscription does not work at all and the issue cannot be resolved.

Troubleshooting comes first

Because a refund applies only where an issue cannot be resolved, please contact SpecialIPTV on WhatsApp first so the problem can be investigated. Many playback problems are caused by the internet connection, the device or the player application, and can often be fixed with setup or troubleshooting help.

How to request a refund

Refund requests are made through WhatsApp on +31 97006544381, using the same conversation in which the subscription was arranged.

How refunds are processed

[Business information required]

State the method by which an approved refund is returned and how long processing takes. No timeframe has been assumed.

Statutory consumer rights

Consumers in some countries have cancellation or withdrawal rights granted by law, which apply in addition to this policy and cannot be removed by it.

[Business information required]

Confirm which consumer-protection regime applies to SpecialIPTV customers and how those statutory rights interact with this policy. Digital services are often treated differently from physical goods.

Subscription durations, device limits, the free trial and activation are described in the Terms of Service.

Contact

SpecialIPTV is contacted through WhatsApp. Questions about this document can be sent to +31 97006544381.